Columbus Housing Authority Maintenance
CHA’s contract maintenance staff maintains Public Housing and Heritage Woods Phase II properties and grounds.
For more detailed information about maintenance, including tenant responsibilities, please see the Public Housing Tenant & Maintenance Handbook
Routine maintenance items during regular business hours can be submitted by leaving a voicemail at (812) 378-0005 extension 129 or by emailing firstname.lastname@example.org.
Routine maintenance items after regular business hours can be submitted by leaving a voicemail at (812) 378-0005 extension 129 or by emailing email@example.com. Please leave your first and last name; full address; and a detailed description of the maintenance item. Do not leave maintenance items on the general voicemail box.
After-hours emergency/urgent maintenance items can be submitted by texting or calling (812) 371-8288. If you are unsure whether an item is emergency or urgent, please contact the on-call maintenance technician. It will be determined if the item is an emergency or urgent item.
Emergency and urgent maintenance items include (but are not limited to):
- No heat (only if outside temperature is below 50 degrees)
- No air conditioning (only if outside temperature is above 75 degrees)
- Refrigerator/Freezer not working
- No hot water
- Loss of power
- Exposed electrical line
- Smell of natural gas/broken gas lines
- Broken water pipes
- Loose ceiling
- Inability to lock or unlock a door
- Toilet not working (only if there is 1 toilet in unit)
If you are in need of emergency personnel (fire, police, ambulance) call 911 first, then notify the on-call maintenance technician.
For gas leaks, contact Vectren first by calling 1 (800) 227-1376, then notify the on-call maintenance technician.
For loss of power or power lines down, contact Duke Energy first by calling 1 (800) 521-2232, then notify the on-call maintenance technician.